By accessing this web site / mobile app, you are agreeing to be bound by these web Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.
- Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Iagroup’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
– modify or copy the materials;
– use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
– attempt to decompile or reverse engineer any software contained on IndiaBookStore’s web site;
– remove any copyright or other proprietary notations from the materials; or
– transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by IndiaBookStore at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on Iagroup’s web site and mobile app are provided “as is”. Iagroup makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Iagroup does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or mobile app or otherwise relating to such materials or on any sites linked to this site.
All of Iagroup orders are shipped door-to-door from our warehouse in Ludhiana (Punjab), India to your provided shipping address via UPS. Processing the order normally takes 2 working days and then Shipping normally takes 7-15 working days.
Shipping destinations offered by Iagroup.co.in for delivery will be extended and updated from time to time and listed online.
We do not ship backorders. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non-delivery of orders in case the delivery address includes P. O. Box details in any part or form.
UPS will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. You can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call UPS Customer Service at their local number and quote your tracking number to trace your package.
- Duties and Taxes
All of Iagroup orders are shipped internationally from our warehouse in Ludhiana (Punjab), India to your provided shipping address via UPS. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with UPS to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from UPS for import duties and taxes, you will have to pay UPS directly at the time of delivery. Iagroup takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address and will not provide any refunds in such cases.
OUR RETURN POLICY
Returning of defective / damaged item
If you receive a damaged or a defective item please return the same without any hesitation to us in a proper package. Kindly enclose a note stating the reason for the returns. Also state your order no & send it to us via a trusted courier or mail. As soon as we receive the defective item we will send you a fresh replacement or refund the amount as per your choice. In your return note please advice us whether you would like a replacement or a refund. This facility is only for goods bought from us. Return of any defective / damage item should be done within 7 days from the date of the receipt of the shipment to our working office:
Address: 235/1, Opp ESI Hospital, Bharat Nagar, Ludhiana – 141001
Email: [email protected]
Phone: (+91) 998-884-2877